Emerald Surveys Ltd is committed to protecting your privacy and personal data.
This Privacy Statement explains how we collect, use, store and protect your personal information, and outlines your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

Emerald Surveys Ltd
Registered in England and Wales
Registered Office:  16503388 

For the purposes of data protection law, Emerald Surveys Ltd is the Data Controller.

We may collect personal data directly from you when you contact us, request a quotation, instruct us to carry out survey services, subscribe to our communications, interact with us on social media, attend events, or communicate with us by phone or email.

The personal data we collect may include:

• Name
   
• Job title and company name
   
• Email address
   
• Telephone number
   
• Postal address (work or site address)
   
• Location data (such as IP address)
   
• Communication preferences
   
• Information relating to surveys or services requested
   

We may also collect limited information automatically through our website, including cookies and usage data (see our Cookies Policy).

We process your personal data for the following purposes:

• Providing topographical, measured building, utility and related surveying services
   
• Managing instructions, projects, and deliverables
   
• Issuing quotations, invoices and collecting payments
   
• Maintaining accurate business records
   

• Communicating with clients and prospective clients
   
• Responding to enquiries and providing customer support
   
• Improving our services and website
   
• Marketing our services to business contacts (where permitted by law)
   
• Ensuring compliance with legal and regulatory obligations
   

• Sending marketing communications or newsletters
  You may withdraw consent at any time.
   

We may receive personal data from:

• Publicly available sources (such as planning portals or company websites)
   
• Business contacts or professional referrals
   
• Website analytics and cookies
   

This data is used only for legitimate business purposes and in accordance with data protection law.

We do not sell your personal data.

We may share personal data with:

• IT and cloud service providers
   
• Professional advisers (accountants, insurers, legal advisers)
   
• Contractors or partners assisting in service delivery
   
• Regulatory or legal authorities where required by law
   

All third parties are required to keep your data secure and confidential and only process it on our instructions.

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure systems and access controls
   
• Confidentiality obligations for staff and contractors
   
• Due diligence on third-party service providers
   

Where data is transferred outside the UK or EEA, appropriate safeguards are in place to ensure equivalent levels of protection.

We retain personal data only for as long as necessary:

• Client data: retained for the duration of the contract and in line with statutory and insurance requirements
   
• Prospective client data: retained for up to 3 years
   
• Marketing communications: retained until you unsubscribe
   

Data is securely deleted when no longer required.

You have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data (where applicable)
   
• Object to or restrict processing
   
• Withdraw consent at any time
   
• Request data portability
   

To exercise your rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

We may update this Privacy Statement from time to time. The latest version will always be available on our website.

If you have any questions about this Privacy Statement or how we handle your personal data, please contact:

Emerald Surveys Ltd
📧 info@emeraldsurveys.co.uk
🌐 www.emeraldsurveys.co.uk

Your use of this website is subject to these Terms & Conditions, together with our Privacy Policy and Copyright Statement. By accessing and using this website, you agree to be bound by these terms. If you do not agree, you should not use this website.

The information provided on this website is supplied in good faith and is intended for general information purposes only. While Emerald Surveys Ltd takes reasonable care to ensure the information is accurate and up to date, no warranty, representation or undertaking (whether express or implied) is given as to the accuracy, completeness, reliability or suitability of the information contained on this website.

We do not accept responsibility for, nor do we endorse, the content of any third-party websites linked to or from this website. Any such links are provided for convenience only. We make no representations or warranties that information on linked websites complies with applicable laws, regulations or statutory requirements.

Your use of this website, and any reliance you place on the information contained within it, is entirely at your own risk. To the fullest extent permitted by law, Emerald Surveys Ltd, its directors, employees or affiliates shall not be liable for any loss or damage (whether direct or indirect, consequential, special, economic or financial, including loss of profits) arising out of or in connection with the use of this website or any linked websites.

Nothing on this website constitutes professional, financial, legal or investment advice, nor should it be relied upon as such. No content on this website shall be deemed an invitation, offer or recommendation to invest in or deal with any securities or financial products.

This website may contain errors or omissions. Emerald Surveys Ltd is under no obligation to update, correct or maintain the information provided and reserves the right to amend, suspend or withdraw any part of the website at any time without notice.

Unless otherwise stated, copyright in all content and images on this website is owned by Emerald Surveys Ltd or by third parties and used under licence.

All content is protected under the Copyright, Designs and Patents Act 1988 and other applicable intellectual property laws. No part of this website may be copied, reproduced, distributed, modified or transmitted in any form or by any means without prior written consent from Emerald Surveys Ltd, except where permitted by law.

This Cookies Policy explains how Emerald Surveys Ltd (“we”, “us” or “our”) uses cookies and similar technologies when you visit our website (the “Website”).

By continuing to use our Website, you consent to the use of cookies in accordance with this policy, unless you have adjusted your browser settings to refuse cookies.

Cookies are small text files that are placed on your computer, smartphone or other device when you visit a website. They help the website recognise your device and store certain information about your preferences or past actions.

Cookies can be either:

• Session cookies – which are temporary and deleted when you close your browser; or
   
• Persistent cookies – which remain on your device for a set period or until you delete them.
   

When you visit or interact with our Website, we may place cookies on your device for the following purposes:

• To ensure the Website functions correctly
   
• To improve performance and user experience
   
• To remember your preferences
   
• To understand how visitors use our Website so we can improve it
   

These cookies are necessary for the operation of our Website. They enable core functionality such as security, page navigation and access to secure areas. The Website cannot function properly without these cookies.

These cookies allow our Website to remember choices you make (such as language or region preferences) and provide enhanced, more personalised features.

We use analytics cookies to collect information about how visitors use our Website (for example, which pages are visited most often). This information helps us improve the performance and usability of the Website. All data collected is aggregated and anonymised.

We may also use third-party cookies (such as analytics or performance tools) provided by trusted partners to help us analyse Website usage and improve our services. These third parties may collect information in accordance with their own privacy policies.

You can choose to accept or reject cookies by adjusting your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

Please note that disabling or deleting cookies may affect the functionality of the Website and some features may not work as intended.

Guidance on managing cookies can be found here:

• Google Chrome: https://support.google.com/accounts/answer/32050
   
• Microsoft Edge / Internet Explorer: https://support.microsoft.com/kb/278835
   
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
   
• Apple Safari: https://support.apple.com/kb/PH21411
   

For other browsers, please refer controversies to the browser developer’s website.

You can find out more about cookies at:

• https://www.allaboutcookies.org
   
• https://www.networkadvertising.org