Privacy Statement
Introduction
Emerald Surveys Ltd is dedicated to ensuring the protection of your privacy and personal data. This Privacy Statement outlines how we collect, use, store, and safeguard your personal information, as well as your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).
Who We Are
Emerald Surveys Ltd, registered in England and Wales, serves as the Data Controller for the purposes of data protection law.
Personal Data We Collect
We may collect personal data directly from you when you contact us, request a quotation, instruct us to perform survey services, subscribe to our communications, engage with us on social media, attend events, or communicate with us via phone or email.
The personal data we collect may include:
- Name
- Job title and company name
- Email address
- Telephone number
- Postal address (work or site address)
- Location data (such as IP address)
- Communication preferences
- Information related to surveys or services requested
We may also automatically collect limited information through our website, including cookies and usage data (see our Cookies Policy).
How We Use Your Personal Data
We utilize your personal data for the following purposes:
To perform a contract:
- Delivering topographical, measured building, utility, and related surveying services
- Managing instructions, projects, and deliverables
- Issuing quotations, invoices, and collecting payments
- Maintaining accurate business records
For legitimate business interests:
- Communicating with clients and prospective clients
- Responding to inquiries and providing customer support
- Enhancing our services and website
- Marketing our services to business contacts (where permitted by law)
- Ensuring compliance with legal and regulatory obligations
With your consent (where required):
- Sending marketing communications or newsletters. You may withdraw consent at any time.
Personal Data from Other Sources
We may obtain personal data from:
- Publicly available sources (such as planning portals or company websites)
- Business contacts or professional referrals
- Website analytics and cookies
This data is utilized only for legitimate business purposes and in accordance with data protection laws.
Who We Share Your Personal Data With
We do not sell your personal data. However, we may share it with:
- IT and cloud service providers
- Professional advisers (accountants, insurers, legal advisers)
- Contractors or partners assisting in service delivery
- Regulatory or legal authorities when required by law
All third parties are required to secure your data and treat it confidentially, processing it only according to our instructions.
Data Security
Emerald Surveys takes appropriate technical and organizational measures to safeguard your personal data, such as:
- Secure systems and access controls
- Confidentiality obligations for employees and contractors
- Due diligence on third-party service providers
When data is transferred outside the UK or EEA, suitable safeguards are in place to ensure equivalent levels of protection.
Data Retention
We retain personal data only for as long as necessary:
- Client data is kept for the duration of the contract and in compliance with statutory and insurance requirements.
- Prospective client data is retained for up to 3 years.
- Marketing communications are retained until you opt to unsubscribe.
Data is securely deleted when it is no longer needed.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, please reach out to us using the contact details below. You also have the right to file a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
Changes to This Privacy Statement
We may update this Privacy Statement occasionally. The most recent version will always be accessible on our website.
Contact Us
If you have any questions regarding this Privacy Statement or how we handle your personal data, please contact:
Emerald Surveys Ltd
Terms & Conditions
Your use of this website is subject to these Terms & Conditions, along with our Privacy Policy and Copyright Statement. By accessing and using this website, you agree to comply with these terms. If you do not agree, you should refrain from using this website.
The information provided on this website is supplied in good faith and is intended for general information purposes only. While Emerald Surveys Ltd takes reasonable care to ensure the accuracy and up-to-date status of the information, no warranty, representation, or undertaking (whether express or implied) is given regarding the accuracy, completeness, reliability, or suitability of the information contained on this website.
We do not accept responsibility for, nor do we endorse, the content of any third-party websites linked to or from this website. Such links are provided solely for convenience. We make no representations or warranties that the information on linked websites complies with applicable laws, regulations, or statutory requirements, including those pertaining to data protection.
Your use of this website, along with any reliance you place on the information contained within it, is entirely at your own risk. To the fullest extent permitted by law, Emerald Surveys Ltd, its directors, employees, or affiliates shall not be liable for any loss or damage (whether direct, indirect, consequential, special, economic, or financial, including loss of profits) arising out of or in connection with the use of this website or any linked websites.
Nothing on this website constitutes professional, financial, legal, or investment advice, nor should it be relied upon as such. No content on this website shall be construed as an invitation, offer, or recommendation to invest in or engage with any securities or financial products.
This website may contain errors or omissions. Emerald Surveys Ltd is under no obligation to update, correct, or maintain the information provided and reserves the right to amend, suspend, or withdraw any part of the website at any time without notice.
Copyright Statement
Unless otherwise stated, copyright in all content and images on this website is owned by Emerald Surveys Ltd or by third parties and used under licence.
All content is protected under the Copyright, Designs and Patents Act 1988 and other relevant intellectual property laws. No part of this website may be copied, reproduced, distributed, modified, or transmitted in any form or by any means without prior written consent from Emerald Surveys Ltd, except where permitted by law, particularly in the context of handling personal data.
Cookies Policy
This Cookies Policy explains how Emerald Surveys Ltd (“we”, “us” or “our”) uses cookies and similar technologies when you visit our website (the “Website”). We are committed to data protection and ensuring your personal data is handled responsibly.
By continuing to use our Website, you consent to the use of cookies in accordance with this policy, unless you have adjusted your browser settings to refuse cookies.
What are cookies?
Cookies are small text files that are placed on your computer, smartphone, or other devices when you visit a website. They help the website recognize your device and store certain information about your preferences or past actions, which can be important for the protection of your personal data.
Cookies can be either:
Session cookies – which are temporary and deleted when you close your browser; or
Persistent cookies – which remain on your device for a set period or until you delete them.
How we use cookies
When you visit or interact with our Website, we may place cookies on your device for the following purposes:
To ensure the Website functions correctly
To improve performance and user experience
To remember your preferences
To understand how visitors use our Website so we can improve it and provide better data protection for users.
Types of cookies we use
Essential cookies
These cookies are necessary for the operation of our Website. They enable core functionality such as security, page navigation, and access to secure areas, ensuring that your personal data is protected. The Website cannot function properly without these cookies.
Preference cookies
These cookies allow our Website to remember choices you make (such as language or region preferences) and provide enhanced, more personalized features that take your data protection needs into account.
Analytics cookies
We use analytics cookies to collect information about how visitors use our Website (for example, which pages are visited most often). This information helps us improve the performance and usability of the Website, all while ensuring compliance with data protection standards. All data collected is aggregated and anonymized.
Third-party cookies
We may also use third-party cookies (such as analytics or performance tools) provided by trusted partners to help us analyze Website usage and improve our services. These third parties may collect information in accordance with their own privacy policies, which are designed to protect your personal data as well.
Your choices regarding cookies
You can choose to accept or reject cookies by adjusting your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
Please note that disabling or deleting cookies may affect the functionality of the Website and some features may not work as intended, potentially impacting the efficiency of our data protection measures.
Guidance on managing cookies can be found here:
Google Chrome: https://support.google.com/accounts/answer/32050
Microsoft Edge / Internet Explorer: https://support.microsoft.com/kb/278835
Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Apple Safari: https://support.apple.com/kb/PH21411
For other browsers, please refer to the browser developer’s website.
More information about cookies
You can find out more about cookies at:
Emerald Surveys Ltd